01
Bookings & Reservations
• All bookings are subject to availability and are confirmed once a deposit has been received.
• The remaining balance must be paid in full prior to, or on, the first day of boarding unless otherwise agreed.
• We reserve the right to decline or cancel a booking if we believe we are unable to meet an animal’s welfare needs.
02
Animal Health & Welfare
• All animals must be in good general health at the time of arrival.
• Rabbits must be fully vaccinated against Myxomatosis and RHD (where applicable), with proof provided prior to arrival.
• We do not accept animals showing signs of contagious illness, parasites, or untreated health conditions.
• Owners must disclose any medical conditions, ongoing treatments, behavioural concerns, or special requirements at the time of booking.
03
Veterinary Care
• In the event that veterinary treatment is required during a stay, The Little Pet Boarding will make reasonable efforts to contact the owner.
• If the owner cannot be reached, we reserve the right to seek veterinary attention as deemed necessary for the animal’s welfare.
• All veterinary fees, treatments, and associated costs are the responsibility of the owner.
• We work in the best interests of the animal at all times and will never delay treatment where welfare is at risk.
04
Diet & Nutrition
• Unlimited premium hay and fresh forage are included with every stay.
• Optional nutrition packages and treats are offered as enrichment additions only and are carefully selected for small animals.
• Owners must inform us of any dietary sensitivities, allergies, or restrictions prior to arrival.
• We reserve the right to adjust or withdraw optional treats if deemed unsuitable for an individual animal.
05
Personal Items
• Owners are welcome to provide familiar items such as food, bedding, hides, or enrichment to support comfort and routine.
• All personal items are left at the owner’s risk. While every care is taken, we cannot accept responsibility for loss or damage.
• Any items left behind after collection must be reclaimed within 14 days, after which they may be donated or disposed of.
06
Arrival & Collection
• Arrival and collection times must be agreed in advance.
• Late collections may incur additional charges.
• Animals not collected within 24 hours of the agreed end date, without communication, may incur extended boarding fees.
If a pet is not collected as arranged and we are unable to make contact with the owner or nominated emergency contact, ongoing care will continue at the standard boarding rate while reasonable efforts are made to reach you. If contact cannot be established, appropriate steps will be taken to ensure the pet’s welfare.
07
Cancellations and Changes
Deposits are non-refundable.
Cancellations made close to the booking start date may be subject to partial or full charges, as space is reserved specifically for your pet.
Changes to booking dates are subject to availability and may incur additional fees.
08
Behaviour & Care Environment
All animals must be suitable for a calm boarding environment and safe handling.
We reserve the right to end a stay early if an animal’s behaviour poses a risk to itself, other animals, or staff, or if welfare concerns arise.
09
Liability
Every effort is made to provide a safe, secure, and enriching environment. However, boarding is undertaken at the owner’s risk.
The Little Pet Boarding cannot be held responsible for illness, injury, or death unless directly caused by proven negligence.
We are not liable for circumstances beyond our reasonable control, including extreme weather, power outages, or unforeseen veterinary complications.
10
Photography & Updates
We may take photographs or videos of pets during their stay for updates or marketing purposes unless an owner requests otherwise in writing.
No personal or identifying information will ever be shared without consent.
11
Acceptance of Terms
By confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.